Frequently Asked Questions
Everything you need to know about your SodaStream experience
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Delivery to most locations usually takes between 3 to 5 business days, depending on your selected shipping method.
How can I exchange my empty CO2 cylinders?
You can easily exchange your empty cylinders through our online exchange program. Simply order your refill online, and we will provide a prepaid shipping label to return your empty cylinders once the new ones arrive.
What is your return policy for sparkling water makers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Are SodaStream bottles dishwasher safe?
Only bottles specifically marked as 'Dishwasher Safe' can be cleaned in the dishwasher. For all other bottles, we recommend hand-washing with lukewarm water and mild dish soap to maintain their integrity.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Does my SodaStream machine come with a warranty?
Yes, all our sparkling water makers come with a 2-year limited warranty that covers manufacturing defects and functional issues under normal home use.